What You Can Expect

Over 65% of newly reported Florida Family claims are settled during the claims representative's first visit to the insured's home, which is scheduled at the insured's convenience.

While not all claims can be resolved within that time frame, due either to severity and/or complexity of the claim, at a bare minimum you can expect to experience the following Florida Family claims service standards.

• You have our commitment that we will do our best to close the claim quickly and to your satisfaction:
  • During normal operations, we will make our best effort to contact you within 24 hours. This contact will be in the form of a telephone call or a face-to-face meeting to discuss details of the loss. If you cannot be reached by phone, a letter will be sent to you within 24 hours. If a catastrophic event should occur, Florida Family has taken measures to ensure that your claim(s) will be addressed with all possible speed.
  • Your Florida Family claims representative may photograph the damages, advise you how to protect your property from further damage, and discuss interim accommodations, if necessary.
  • Depending on the type of loss, your claims representative may ask you or the person making claim against your policy (claimant) or a witness to provide a statement(s) relating to your loss. These statements may either be recorded or written.