Career Opportunities

INSURANCE PROFESSIONALS NEEDED

Customer Service Representative
Florida Family Insurance Company is a personal lines property insurer located in Bonita Springs, which offers an excellent benefit package, including
• Medical
• Dental
• Company paid Life Insurance
• Company paid Disability Insurance
• 401(k)

Job Summary:
Respond to inquiries and resolve complaints from policyholders, lienholders and agents on a full range of subjects including, but not limited to, policy coverage, payment reconciliation, company policy, agent authority, and technical insurance issues.

Requirements:
• Promptly answers incoming phone calls Provides timely, complete and accurate explanations to all questions and issues
• Completes an average of 60 calls per day
• Concludes all inquires to the customer's satisfaction
• Inputs data into computer to process endorsements, cancellations or other policy documents
• Strong telephone and communication skills
• One to two years customer service or insurance company/agency experience
• Ability to verbally explain moderately complex topics to others
• Strong organizational skills and attention to detail to handle a variety of projects at one time
• Minimum 35 wpm typing speed required
• Familiarity and understanding of ISO forms preferred
• Insurance industry experience preferred

Bilingual a plus. Salary is dependent upon experience.

Send resume with salary history in confidence to:

Florida Family Insurance
Human Resources Department
Fax: 239-495-5966
E-Mail: canderson@flfamily.com